Dear valued Customers,

We are pleased to inform you that we will be upgrading Live Platform Portal.

This upgrade reflects our ongoing commitment to delivering the best possible service and continually enhancing it.

Upgrade Details:

• Scheduled Start Date & Time: 2026-01-18 08:00
• Scheduled End Date & Time: 2026-01-18 20:00
• Expected Downtime: 6 Hours

Upgrade Highlights:

• Upgrade to version 8.4.4000

What You Need to Do:

• After the change, the login will start utilizing AudioCodes IAM which has the URL https://iam.audiocodesaas.com/auth/api/v2/oauth/callback and need to be updated in corresponding App Reg. As today Live Platfrom uses as URL login.microsoftonline.com. Scenarios with possible impacts: • White label customers that use personalize app registrations need to update their redirect URL and their apps to be https://iam.audiocodesaas.com/auth/api/v2/oauth/callback • Customers that limited access their client's access to Live Platform base on URLs, need to add the URL https://iam.audiocodesaas.com/auth/api/v2/oauth/callback

Our team will monitor the entire process and ensure the Live Platform Portal works as expected following the upgrade.

If you encounter any issues or have questions during or after the upgrade, please don't hesitate to contact our support team by opening a TA (Technical Assistance) ticket with us. We are here to assist you.

Thank you for your continued trust in AudioCodes.

Best regards,

AudioCodes Managed Services Operation Team