Dear valued Customers,

We are pleased to inform you that we will be upgrading Live Platform Portal.

This upgrade reflects our ongoing commitment to delivering the best possible service and continually enhancing it.

Upgrade Details:

• Scheduled Start Date & Time: 2026-05-31 10:00 (UTC)
• Scheduled End Date & Time: 2026-05-31 22:00 (UTC)
• Expected Downtime: No Downtime Expected

Upgrade Highlights:

• We are upgrading the IAM component to version 3.10, which includes important bug fixes and enhanced security features.

What You Need to Do:

• Please verify that onboarding services are accessible and that changes (e.g., number additions or releases) can be successfully processed

Our team will monitor the entire process and ensure the Live Platform Portal works as expected following the upgrade.

If you encounter any issues or have questions during or after the upgrade, please don't hesitate to contact our support team by opening a TA (Technical Assistance) ticket with us. We are here to assist you.

Thank you for your continued trust in AudioCodes.

Best regards,

AudioCodes Managed Services Operation Team