Dear valued Customers,
We are pleased to inform you that we will be upgrading Live Platform Portal.
This upgrade reflects our ongoing commitment to delivering the best possible service and continually enhancing it.
Customer Notification Date:
Upgrade Details:
- Scheduled Start Date & Time: 2026-03-01 08:00 (UTC)
- Scheduled End Date & Time: 2026-03-01 14:00 (UTC)
- Expected Downtime: 1 minute
Customer Impact: No service impact
Affected Systems: LiveCX, WebEx, UCaaS
Upgrade Highlights:
- Upgrade the UCaaS Connect component to version 1.3.25, add capabilities to Webex and Zoom as listed in the Release Note
For more information: Release Notes
What You Need to Do:
- Please verify that onboarding services are accessible and that changes (e.g., number additions or releases) can be successfully processed
Our team will monitor the entire process and ensure the Live Platform Portal works as expected following the upgrade.
If you encounter any issues or have questions during or after the upgrade, please don't hesitate to contact our support team by opening a TA (Technical Assistance) ticket with us. We are here to assist you.
Thank you for your continued trust in AudioCodes.
Best regards,
AudioCodes Managed Services Operation Team